Policies

Rules for all classes:

Must be 18 years old or older

Must sign a waiver

Must register to secure a spot in class (dropping in is welcome for some open classes, but spots are not guaranteed)

 

Late Policy:

*For Open Classes, you must be present when class starts to keep your spot. If not, your spot may be given to another student even if you send a message that you are late. Messages do not hold spots.

*For all classes, if you are more than 10 minutes late, it is no longer safe for you to attend. You have missed the warmup at that point. If you are in an enrollment class that you are able to warm yourself up for, you may ask instructor’s permission to do so.

*Being 10 mins late to any Open Class is automatic cancel in your spot due to safety issues.

 

Cancellations:

*Open Classes – must cancel 24 hours before class to get a refund or to not be charged the cost of the class if you are a member.

*Enrollment Classes – must cancel 48 hours before class to get a refund.

*Memberships – you must send an email to schedule@femmefatalellc.com to cancel. It takes a FULL 30 DAYS AFTER YOUR REQUEST TO CANCEL. The company we use to keep your payment information safe does not care what reasons you have – they run charges every 30 days and will run yours as well unless we give them 30 days notice. Emails are time/date stamped and sent directly to them.

*Workshops: must cancel 48 hours before the workshop to receive a refund. You can email us at schedule@femmefatalellc.com or cancel your spot in your account in MindBody.

*Private Lessons – you must cancel 24 hours before to receive a refund or reschedule. You must email us at schedule@femmefatalellc.com to cancel. If you have your instructors contact information, you must send an email still, but are welcome to contact them and ask if they are ok rescheduling. Rescheduling is up to the instructor. If you cancel in time, but the instructor is not available again, we can work on getting you another instructor at a different time.

*Assessments – must cancel your assessment 24 hours before or you will be charged the price of a 30 min private lesson ($35).

*Private Parties – You must cancel your party one week prior to receive your deposit refunded. This can needs to be done by an email to schedule@femmefatalellc.com or parties@femmefatalellc.com

 

 

Open Classes:

*There must be at least 3 people registered by 5pm the day BEFORE class to keep it on the schedule.

*You must be in the studio by the start time of class to keep your spot.

*If you are signing up/paying for a friend, please make them an account. The system DOES NOT always save the spot for them under “anonymous”. Typing in their name under your account is considered “anonymous”.

*If you are a member, and do not cancel your spot 24 hrs before class, you will be charged the cost of the class. You can cancel you spot easily in the Mindbody app or online in your account.

*If you do not early cancel (24hrs before the class) you do not get a refund. This is because we held your spot in class and most likely turn someone else away losing the chance to obtain payment for that spot. This policy is enforced no matter the circumstances, including things out of your control.

 

Enrollment Classes:

*These classes go for 5 consecutive weeks and meet on the same day and time during that time.

*Level Classes – you must have taken at least 4 weeks of the class before (ie 4 weeks of intro before you can do level 1). You must also get permission from your instructor to move up if you are going from a level class to the next level. You may email the studio and ask if the instructor is ok, or you will be told in class.

*Level Class Routines – you must have taken a WHOLE session of the level listed before you can register for a routine. The reason is that there is no time to teach tricks in the routine. A very short refresher is offered, but not enough instruction to make it safe. Routine classes are a time to do moves you already know so you can feel successful putting them to music!

*You must cancel your spot 48 hours prior to class starting to receive a refund. If we are holding a spot for you, then we had to turn away another customer. You can send in an email to schedule@femmefatalellc.com to cancel or cancel in your account in MindBody.

 

Memberships:

All memberships are a monthly subscription and have a monthly draft date that must be taken from a credit card. We do not collect dues with cash, check, or gift certificates.

*All memberships can be upgraded.

*Only one downgrade per membership year allowed.

*When signing up for a membership, please note that if you put a future date for it to start, you do not have ACCESS to registration benefis until that date. We suggest you sign up for a membership when you are ready to start your membership.

*Please see “CANCELLATIONS” on this list to find out how to cancel your membership should you need to.

*Your membership fee/dues give you ACCESS to classes. They are not based on usage. Just one month of membership dues are already less than most of our classes. Some sessions you will use your membership and save hundreds, and some sessions you may only use it on one class. Access also means that you will get a chance to grab a spot in class before it fills. If you don’t want to be a member until classes start, you might not get a spot in class. Those are the main reasons we feel that it is in the customer’s best interest for us to base your membership on ACCESS, not USAGE.

 

*Unlimited Open Class Membership $65/month – gives you ACCESS to all of our open classes. Specialty Open Classes like Flirty Friday, Sultry Saturday, and others are an extra cost, but you do get the member discount for class! No joining fee! Requires a 30 day written email to schedule@femmefatalellc.com to stop the monthly draft.

 

*Basic Membership $99/month – gives you ACCESS to two enrollment session classes, and unlimited Open Classes! Workshops are discounted. Joining fee of $25. Requires a 30 day written email to schedule@femmefatalellc.com to stop the monthly draft.

 

*Premium Membership $135/month – gives you ACCESS to unlimited enrollment classes and open classes. By “unlimited”, we mean as many classes at the appropriate level you are at. For an example, you may not sign up for Level 5 if you’ve only taken Level 1. Workshops and Specialty Open Classes are discounted! Joining fee of $25. Requires a 30 day written email to schedule@femmefatalellc.com to stop the monthly draft.

 

 

Membership Freezes:

*Freeze benefits can be revoked at any time. Members are allotted one freeze for each 12 month cycle (NOT calendar year).

 

Personal Freeze Policy: Clients may request a personal two month freeze at any time by emailing schedule@femmefatalellc.com. This freeze will be issued with no questions asked. Your account will automatically return to active status at the end of those two months. If your account is charged before your freeze goes into effect, you will NOT be charged upon return of active status. If your account is not charged before the freeze goes into effect, you WILL BE CHARGED upon return of active status. YOU WILL NOT BE NOTIFIED OR REMINDED OF YOUR FREEZE END DATE. It is the responsibility of the client to notify Femme Fatale Fitness of any updates or changes to the account freeze. It can take up to 10 days to process a freeze request.

 

Medical Freeze Policy: Clients may request a medical three month freeze at any time. This freeze requires that a doctor’s note be sent to schedule@femmefatalellc.com. Your account will automatically return to active status at the end of those three months. If your account is charged before your freeze goes into effect, you will NOT be charged upon return of active status. If your account is not charged before the freeze goes into effect, you WILL BE CHARGED upon return of active status. YOU WILL NOT BE NOTIFIED OR REMINDED OF YOUR FREEZE END DATE. It is the responsibility of the client to notify Femme Fatale Fitness of any updates or changes to the account freeze. It can take up to 10 days to process a freeze request.

 

Maternity Freeze Policy: Female clients may request a maternity freeze at any time. This freeze requires that a doctor’s note with the due date be sent to schedule@femmefatalellc.com. Your account will automatically return to active status 6 weeks after your due date. If your account is charged before your freeze goes into effect, you will NOT be charged upon return of active status. If your account is not charged before the freeze goes into effect, you WILL BE CHARGED upon return of active status. YOU WILL NOT BE NOTIFIED OR REMINDED OF YOUR FREEZE END DATE. It is the responsibility of the client to notify Femme Fatale Fitness of any updates or changes to the account freeze and your due date. It can take up to 10 days to process a freeze request.

 

Membership Downgrade Policy:

Members are allotted one downgrade per 12 month cycle (NOT calendar year).

One Week Free Trial:

Your free trial begins the day you register for the trial online – NOT the first day you attend classes. The free trial ends exactly one week after online registration of the trial with no exceptions. The free trial is good for open classes only and is not eligible for enrollment classes or workshops.